Shipping Policy for Size Exchange (Replacement Orders)

At Maison Last, we want you to be completely satisfied with your purchase. If you need to exchange your footwear for a different size, we offer a hassle-free replacement process.

Exchange Process:

1. Request an Exchange: Contact our customer support within 2 days of delivery to initiate a size exchange.

2. Return the Original Pair: Ship the unworn, undamaged footwear back to us.

3. Receive Your New Size: Once we receive and inspect the returned pair, we will dispatch the new size.

Shipping Charges for Exchanges:

- Within Lahore: Rs. 200 (to cover return shipping)

- Outside Lahore: Rs. 300 (to cover return shipping)

Note: return shipping for exchanges is subject to the above charges.

Important Conditions:

- The footwear must be unused, in original condition, and with all tags intact.

- Exchanges are only valid for size adjustments, not for style or color changes.

- The exchange must be requested within 2 days of delivery.

Our Return & Refund Policy:

We want you to be happy with your purchase! If you need to return an item, we'll gladly refund 90% of the order amount. This is because we've already covered packaging and other handling costs for you.

However, if the item arrives damaged or there's any mistake from our side, you'll receive a full 100% refund — no questions asked!

How it works:

1. Send the item back to us.

2. Once received, we'll process a 90% refund.

3. For damaged or wrong items, you'll get 100% back.

We appreciate your understanding and support!

For any questions, contact us on WhatsApp at +92 371 6764 856.

Maison Last — Lahore, Pakistan